Design Thinking Workshop: Forging P2M Interoperability

Merchants today operate in a global marketplace where customers expect seamless payment experiences across borders and currencies. Yet, fragmented payment rails and incompatible acceptance infrastructure continue to create friction, leaving merchants to navigate a maze of disconnected solutions. Achieving interoperability in cross-border merchant payments (P2M) remains elusive, as technical barriers and commercial interests perpetuate silos that undermine efficiency and trust.

While consensus exists that interoperability is desirable, the critical question is how to make interoperable P2M both commercially viable and technically sustainable across jurisdictions.

This design thinking workshop at Point Zero Forum (PZF) builds on the inaugural session at the GFTN Forum Japan, where senior stakeholders from financial services, fintechs, and policy circles convened to identify key challenges and opportunities.